FREQUENTLY ASKED QUESTIONS

Got a question? Check out our frequently asked questions below. If you don’t find the answer to your question, please feel free to get in touch at hello@pure24.com.au

Hand sanitiser & Protectant

why is pure/24 different from other hand sanitisers?
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Most hand sanitisers use alcohol to poison microbes. While this is effective in killing the germs that are on hands at the time, this does not provide any ongoing protection when contact re-occurs. When used repeatedly, the alcohol can also leave hands dry and damaged. PURE/24 Hand Sanitiser and Protectant uses a small electrostatic charge to kill bacteria and then creates a microscopic layer, that provides up to 24-hours of ongoing protection, assuming typical daily activity. Without the harsh chemicals of other sanitisers, even after multiple applications hands remain protected, soft and smooth.

How do i use pure/24 Hand sanitiser & PRotectant?
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why does it not smell disgusting, like other sanitisers on the market?
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how long will the bottles last?
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The 50ml bottle will last approx 100 pumps

The 250ml bottles will last approx 500 sprays

The 500ml bottle will last approx 1,000 pumps

is this safe for my children to use?
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PURE/24 is the perfect sanitiser to have around the home & your children, as it is alcohol-free & uses no nasty chemicals!

will using soap or an alcohol-based hand sanitiser 'rub off' the pure/24 protectant layer?
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Nope!

Once PURE/24 has been applied to the skin & dried, it remains effective until the skin naturally exfoliates. An application of alcohol in the meantime, will not make a difference to the effectiveness of the invisible shield on your skin!

Surface spray and protectant

WHY Is pure/24 different from other surface sprays?
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Most hand sanitisers use nasty chemicals to poison microbes. While this is effective in killing the germs that are on surfaces at the time, this does not provide any ongoing protection.

PURE/24 Surface Spray and Protectant uses a small electrostatic charge to kill bacteria and then creates a microscopic layer, that provides up to 24-hours of ongoing protection.

How much surface spray do i need to use?
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Due to the different nature of PURE/24 Surface Spray & Protectant, our recommendation is too liberally wet the surface area you are looking to disinfect & protect.

is this safe to use on all surfaces around my home?
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Yes!

PURE/24 does not rely on nasty chemicals to protect you. This allows our unique formula to be used on surfaces all around your home, including food prep areas.

How long will a bottle last?
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This will vary depending on how often you use this product, and how many surface areas you are looking to sanitise & protect.

In general, the 250ml bottle will last 1-2 months depending on usage.

general faqs

what is your returns policy?
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Naturally, if your item is faulty, it may be returned to us within 14 days for a refund or exchange (provided they are unopened & unused).

If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us.

PURE/24 will not accept returns for open or used items, unless the item is faulty.

We will not provide a refund if you change your mind so please select your items carefully.

i think my parcel is lost, what do i do?
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If you believe your parcel has been lost please contact the courier company directly, please check tracking details in your email.

my order is wrong. what should i do?
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We are only human, mistakes happen from time to time. Please contact us and we will happily resolve this for you.

Do you ship internationally?
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Currently, our main operation is throughout Australia.

New Zealand shipping is also available.

More countries coming soon!

Sometimes, we can help make an international order, so please reach out to hello@pure24.com.au for international enquiries.

do i need an account to buy pure/24?
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Nope!

Although we recommend becoming an account holder of PURE/24, due to our regular member giveaways & discount codes, you can easily shop as a guest on our store too!